Job Title: Technical Support Specialist - SaaS
Requisition Number: 8133
Location(s): Minneapolis, MN
EPICOR?Our Mission: Be the leading provider of industry-specific business software that drives growth and profitability for our customers.
EPICOR SOFTWARE CORPORATION is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 partners in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.
Epicor is recognized as “visionary” for completing the convergence of multiple ERP products together to create a comprehensive, 100% SOA-based solution. This strategy has enabled Epicor to continually adapt to the latest technologies available, while allowing customers to protect their investment. Utilizing Web services, Epicor helps businesses rapidly respond to change, adjust for growth, and maintain their competitive advantage on a local, regional, or global scale.
With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional, and global business demand.
Role Summary/Purpose:
The Technical Support Specialist for Epicor SaaS solutions will provide technical support in maintaining the Epicor SaaS systems, assist SaaS customers, and help enable and introduce new SaaS solutions.
Essential Responsibilities:
- Ensure that the systems are up and running.
* Monitor, resolve, and escalate issues within SaaS infrastructure
* Analyze system logs and identifying potential issues with SaaS systems
* Install and configuring new hardware and software
* Support and/or perform application upgrades
* Define and document standard operating procedures for the SaaS systems
* Manage new customer set up and data import
* Work with customers to address technical and performance related issues
* Troubleshoot customer reported problems
* Publish customer specific content into the systems
* Support new SaaS solution projects and the global rollout of Epicor SaaS
Qualifications/Requirements:
- Experience in ERP application support, IT technical services, or IT system administration
* Technical, Associate or Bachelor degree with IT or computer focus
* Technical certifications (e.g. Microsoft MSCA) are a plus
* Experience with Epicor ERP is a plus
* Understanding of networks, LAN, WAN, and application hosting
* Willingness to learn and take on broader responsibilities
* Self motivated and able to work effectively on independent or team projects
* Superb customer support acumen
* Strong aptitude for problem solving
* Excellent communication skills
Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.
Requisition Number: 8133
Location(s): Minneapolis, MN
EPICOR?Our Mission: Be the leading provider of industry-specific business software that drives growth and profitability for our customers.
EPICOR SOFTWARE CORPORATION is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 partners in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.
Epicor is recognized as “visionary” for completing the convergence of multiple ERP products together to create a comprehensive, 100% SOA-based solution. This strategy has enabled Epicor to continually adapt to the latest technologies available, while allowing customers to protect their investment. Utilizing Web services, Epicor helps businesses rapidly respond to change, adjust for growth, and maintain their competitive advantage on a local, regional, or global scale.
With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional, and global business demand.
Role Summary/Purpose:
The Technical Support Specialist for Epicor SaaS solutions will provide technical support in maintaining the Epicor SaaS systems, assist SaaS customers, and help enable and introduce new SaaS solutions.
Essential Responsibilities:
- Ensure that the systems are up and running.
* Monitor, resolve, and escalate issues within SaaS infrastructure
* Analyze system logs and identifying potential issues with SaaS systems
* Install and configuring new hardware and software
* Support and/or perform application upgrades
* Define and document standard operating procedures for the SaaS systems
* Manage new customer set up and data import
* Work with customers to address technical and performance related issues
* Troubleshoot customer reported problems
* Publish customer specific content into the systems
* Support new SaaS solution projects and the global rollout of Epicor SaaS
Qualifications/Requirements:
- Experience in ERP application support, IT technical services, or IT system administration
* Technical, Associate or Bachelor degree with IT or computer focus
* Technical certifications (e.g. Microsoft MSCA) are a plus
* Experience with Epicor ERP is a plus
* Understanding of networks, LAN, WAN, and application hosting
* Willingness to learn and take on broader responsibilities
* Self motivated and able to work effectively on independent or team projects
* Superb customer support acumen
* Strong aptitude for problem solving
* Excellent communication skills
Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.